FAQs

What cakes are available for walk-in?

You are welcome to walk in for nana’s signature cakes. Please call us to check flavour availability.

What is the minimum notice period for custom cake order.

Minimum one weeks (subject to availability)

I’m not sure about the cake size.

We do have size guide. You can check “before you order” menu.

Do you do vegan / sugar free / GF cakes?

Unfortunately, we don’t do vegan/sugar free. We do have Basque cheesecake which is Gluten-free.

Do you do delivery?

No, we don’t do delivery

What if I was late for my pick-up?

No worries at all. You can pick up any time before closing time.

What is opening hour?

– Sun, Mon, Tue 9am – 5pm
– Wed, Thurs, Fri, Sat 9am-9pm

What is pick up address?

Nana Cakery ( 29 kearns cres, Ardross 6153)

Do you have cancellation policy ?

We do have our cancellation policy. Please check “before you order” you will find the policy.

Cancelling 4 days before : 30% penalty
Cancelling 3 days before : 40% penalty
Cancelling 2 days before : 50% penalty
Cancelling 1 days before or on the day of pick up : No refund